Help Center

Reports

Access detailed analytics and reports to understand your studio's performance. Track attendance trends, student progress, revenue, and class utilization.

Attendance Trends
  1. 1

    Navigate to Reports

    Click 'Reports' in the left sidebar to access the analytics dashboard.

  2. 2

    View attendance chart

    The attendance trends section displays a line chart showing check-ins over time. See patterns in student attendance at a glance.

  3. 3

    Filter by date range

    Use the date range selector to view attendance for specific periods - last week, last month, last quarter, or custom dates.

  4. 4

    Compare periods

    Select multiple date ranges to compare attendance trends and identify growth or seasonal patterns.

Belt Distribution
  1. 1

    View belt breakdown

    The belt distribution chart shows how many students hold each belt rank in your program.

  2. 2

    Identify rank gaps

    Use this data to see if you have too many or too few students at certain belt levels.

  3. 3

    Plan testing cycles

    Understanding your belt distribution helps you schedule appropriate testing dates and prepare testing materials.

  4. 4

    Track progression

    Monitor how students are advancing through ranks over time to ensure healthy program progression.

Revenue Breakdown
  1. 1

    View revenue totals

    See your total monthly recurring revenue (MRR) and one-time payment totals at the top of the reports page.

  2. 2

    Revenue by plan

    The revenue breakdown chart shows how much income comes from each billing plan you offer.

  3. 3

    Payment method split

    See the distribution between credit card payments, ACH transfers, and other payment methods.

  4. 4

    Export financial data

    Click 'Export' to download detailed revenue reports for your accounting and tax preparation.

Class Utilization
  1. 1

    View class list

    The class utilization report shows all your scheduled classes with attendance metrics.

  2. 2

    Check capacity usage

    See the percentage of capacity filled for each class. Identify classes that are over-enrolled or under-utilized.

  3. 3

    Find popular time slots

    Identify which class times and instructors have the highest attendance to optimize your schedule.

  4. 4

    Make scheduling decisions

    Use utilization data to add more sections of popular classes or consider canceling consistently low-attendance sessions.

Attendance Reports Export
  1. 1

    Navigate to Reports

    Go to Dashboard > Reports to access the analytics page. Scroll to the 'Attendance Data' section.

  2. 2

    Set date range

    Use the date range picker to filter attendance data by specific time periods — last week, last month, or custom dates.

  3. 3

    Choose export format

    Click 'Export' and select CSV (for spreadsheets and data analysis) or PDF (for printing and presentations).

  4. 4

    Download your report

    The export includes student names, class times, check-in methods, and attendance dates. Use this data for attendance tracking, billing verification, or performance analysis.

Billing Analytics
  1. 1

    Access Analytics dashboard

    Navigate to Dashboard > Analytics to view advanced billing metrics. This feature is available on the Enterprise plan only.

  2. 2

    View Monthly Recurring Revenue (MRR)

    See your studio's total MRR at a glance. Track how your monthly revenue changes over time with the trend chart.

  3. 3

    Revenue trends

    The revenue trends chart shows historical revenue data with month-over-month comparisons. Identify growth patterns and seasonal variations.

  4. 4

    Payment status breakdown

    View a pie chart showing the distribution of payment statuses: Paid, Pending, and Failed. Quickly identify how many payments need attention.

  5. 5

    Outstanding charges

    See the total amount of outstanding charges across all students. Click through to view detailed lists of pending payments and failed transactions.

  6. 6

    Export financial data

    Export billing analytics as CSV for integration with accounting software or financial planning tools.

Membership Analytics
  1. 1

    Net New Members

    Shows paid members who joined in the selected period. Trial-only students who never converted to a paid plan are excluded from this count.

  2. 2

    Trial → Paid Conversions

    The number of free trial students who became paying members during the period. Use this alongside the Trial Conversion Rate chart to evaluate your trial program effectiveness.

  3. 3

    Churned

    Members whose billing was cancelled in the selected period — whether by self-cancellation, non-payment, or staff action.

  4. 4

    Active Members

    The current total count of students with an active billing record. This is a snapshot of your active membership as of today, not filtered by date range.

  5. 5

    Churn Rate

    The percentage of active members who cancelled each month. Only available for months after the analytics deployment date — earlier months will show '—' because the event history does not exist yet.

  6. 6

    Retention Cohort

    Of members who joined in a given calendar month, what percentage are still active at 1, 3, 6, and 12 months later. Cells showing '—' mean insufficient time has elapsed to compute that interval yet.

  7. 7

    Trial Conversion Rate

    The percentage of trial students who became paying members each month. A rising rate indicates your trial experience and follow-up outreach are improving.

Email Analytics
  1. 1

    Open Rate

    The percentage of delivered emails that were opened (unique opens only — a student opening the same email twice counts as one). A healthy open rate for studio emails is typically 25–40%.

  2. 2

    Click Rate

    The percentage of delivered emails where a recipient clicked at least one link. Useful for measuring how effective your calls-to-action are.

  3. 3

    Bounce Rate

    The percentage of sent emails that were rejected by the recipient's mail server. A high bounce rate may indicate outdated or invalid email addresses in your student records.

  4. 4

    Unsubscribe Rate

    The percentage of delivered emails that resulted in an unsubscribe. If this is rising, consider reducing email frequency or improving content relevance.

  5. 5

    Filter by category

    Use the category filter pills at the top of the Email tab to narrow stats to a specific notification type (e.g., billing alerts, class reminders, welcome emails). 'All' shows combined stats across every category.

  6. 6

    Daily detail drawer

    Click any bar in the daily chart to open a drawer showing detailed stats for that specific day — delivered, opened, clicked, bounced, and unsubscribed counts.

MyDojang