Open Settings → Automated Messages

Go to Settings in the sidebar and click the Automated Messages tab.

Enable Class Rating Requests

Toggle on 'Post-class rating requests'. Once enabled, members will automatically receive a rating link after each class ends.

Save your settings

Click Save. Rating requests will be sent hourly, approximately 45–60 minutes after each class ends.

Edit a class template

Go to Schedule and click on any class template to open its edit form.

Toggle ratings for this class

Use the 'Enable post-class ratings' toggle to turn rating requests on or off for that specific class. Useful for introductory classes or events where feedback isn't needed.

Automatic delivery

After a class ends, members who attended receive an email (and SMS if opted in) with a private rating link. Each link is unique and expires after 7 days.

Simple rating form

Members tap their link to open a minimal 1–5 star rating form. They can optionally leave a comment. The form works on any device — no login required.

One rating per class

Each member can only submit one rating per class session. Duplicate submissions are automatically prevented.

Open Ratings in the sidebar

Click 'Ratings' in the left navigation (visible to Managers and Owners).

Review overview stats

The top cards show your overall average rating, total ratings collected, response rate, and total requests sent.

Check the instructor breakdown

The Instructor Breakdown table shows each instructor's average rating, number of ratings, and when they were last rated.

View recent ratings

The Recent Ratings table shows each submitted rating with class, student, stars, and optional comment.

Select an instructor

Use the instructor dropdown in the Staff Progression section to select a specific instructor.

Review monthly averages

The table shows month-by-month average star ratings and rating counts, so you can track improvement trends over time.

Open Settings

Go to Settings in the sidebar (Owner access required).

Enable portal ratings display

Turn on 'Show staff ratings in member portal'. When enabled, members will see an instructor's average star rating next to their name on the schedule page.